Practice Update

COVID-19 and our Practice

Dental Esthetique – Update February 5th 2021 12pm

Amazing effort WA and thank you to our patients for their understanding over the past week.

Great news, we are open again for all treatments from Monday 8th February 2020 with a few adjustments to our processes and procedures. Please note, this is subject to change based on the ongoing advice from the WA Government, WA Health & ADA WA.

Our team are busy rescheduling patients that were affected this week and corresponding with up and coming patients about their appointments. We appreciate your patience and will do our best to complete this process in a timely manner.

Along with our previous Covid19 precautions, below are a few changes we’d like to make you aware of before coming to the surgery.

Masks – a mask must be worn to and whilst in the practice and can be removed when receiving treatment or requested to do so. All staff will be wearing masks during this current WA phase.
Safe WA App & Register – all patients, their friends/family/partners, and practice personnel/visitors will be required to check in using the Safe WA App or manual register when arriving.
Hand Hygiene – all patients and anyone visiting the practice will be required to use our hand sanitiser upon arrival.
Feeling Unwell – as per our current recall and reminder processes, if you are feeling unwell prior to your appointment please contact our team to reschedule your appointment. Anyone undergoing a Covid19 test must not attend and isolate until they receive a negative result.
Dyson Air Filters – these remain in each of our surgeries and complement our high standard of infection control.
Practice Cleaning – being an accredited dental practice we continue to uphold the highest standards of infection control. Our team will continue to complete regular reception and waiting room cleans throughout the day.

If you or your family should develop a dental emergency, please feel free to call the surgery on 93813791.

As always, we will do our very best to keep patients of our practice updated.

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What are we doing as a practice?

We have implemented a number of precautionary measures that go above and beyond our accreditation requirements and industry standards over the past few months and have decided to continue practicing these measures until further notice. These include:

in surgery air purification
triaging patients before their appointments
hand sanitizer upon arrival and departure
removal of toys/magazines and cleaning of waiting area in-between patients
pre-treatment antimicrobial rinse
staggering of patient appointments to reduce patient cross over

If you have any concerns or questions, please feel free to contact us anytime.

What treatments are now available?

Level 1 restrictions allow dental to operate pretty much as normal, so we can do anything from attend to a toothache that has been bothering you, through to your regular checkup and clean, as well as our range of cosmetic treatments and teeth whitening.

Making a booking

We recommend attempting to make a booking via our online system first, as this will provide instant confirmation of your appointment. Rest assured if you are unable to find an appointment time that is suitable with your preferred dentist, or if you have an urgent need, you can contact our reception team via phone on 9381 3791 and we will do our best to find a suitable appointment time.

New Patients

We have been contacted by many people who are looking for a new dentist at this time. We have added a new dentist and our existing team have added extra times to assist you. If you have any questions regarding our practice you would like to ask before booking please give us a call at the surgery.

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PREFERRED PROVIDERS

We are preferred providers for the following health funds. As a preferred provider you will be entitled to the maximum allowable benefit from your health fund for all services at our practice.

Whilst we are preferred providers for the above health funds, we accept all health funds and are able to claim on the day if the patient brings their health insurance card. We also accept Department of Veteran Affairs & Medicare patients who can also claim on the day if they present the relevant cards.